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Typical Support Queries
How long does it take to get verified?
Signing up with HardBlock Australian Bitcoin Exchange
Providing a Selfie For Verification
How do I start buying Bitcoin?
Depositing Funds to Your HardBlock Account
Why can't I send my Bitcoin yet?
How long until my deposit is credited?
Bank Deposit Reversal Issues
Creating a Bitcoin tax report with Koinly
2 Factor Authentication Lost
Browse all articles
Security & 2 Factor Authentication
What is Two Factor Authentication?
Scam Awareness: Phishing and Impersonations
SMS Verification Logins from New Devices
Terms and Conditions
Terms of Service
Privacy Policy
Automated Bitcoin Purchases & DCA Terms and Conditions
Referral Program Terms and Conditions
Travel Rule
Bitcoin Pizza Day Sats Bonus T&Cs
DCA & Automations
DCA the easy way: How to automatically exchange AUD and withdraw BTC with Hardblock
Bitcoin Transactions
Understanding Bitcoin Transaction Fees
How to use the Lightning Network with Hardblock
Deposits & Withdrawals
Account Deposit Limits
Exchange Basics & Fees
Articles about the basic elements of the exchange including our prices and fees.
Hardblock Fees and Spread