Using your Hardblock Security Phrase

When you deal with a Hardblock team member for any issues with your account, we have a handy feature in your account settings that you can use to verify that you are speaking with a legitimate Hardblock employee.

If you speak with us on a call (both audio and video calls), you can ask Hardblock staff to identify themselves by asking them to confirm your Security Phrase. You can find your security phrase by logging in and heading to Settings, then 'View Security Phrase' under Security.

A legitimate Hardblock employee will be able to successfully quote your account's unique security phrase.

If a Hardblock team member is unable to confirm your security phrase, immediately end the call and reach out to us via our support email address for help.