Automated Bitcoin Purchases & DCA Terms and Conditions

Triple Link Labs Pty Ltd, trading as HardBlock, provides optional automated features & DCA as part of our services. By switching on Auto-Buy, Recurring-Buy and/or Auto-Send customers accept these terms and conditions.

We also offer the inverse of these functions via Auto-Sell, Recurring-Sell and Auto-Withdraw, which these terms also address.

The full amount of any Australian dollar deposits received to a HardBlock account via PayID or EFT, while Auto-Buy is enabled for that account, will immediately be used to purchase Bitcoin at the time of the receipt of the deposit.

Further, the Bitcoin buy price that an Auto-Buy transaction is completed at will be the price when the deposit is received, not when it is sent from a customer's bank account.

Please note that HardBlock cannot control the time interval between when the deposits are sent and when they are received into our bank account. Australian dollar deposits sent via the OSKO (sometimes also called NPP) network can be instant, but banks may delay deposits based on certain criteria (including but not limited to deposit size or the first deposit to a new account). We are also aware of delays that can occur once a cumulative amount sent to an exchange has been reached (for example, a $100 weekly transfer might be delayed by your bank once a total of $1000 has been sent after 10 weeks).

Further, HardBlock uses a 3rd party service provider to receive PayID and EFT deposits. HardBlock will not be held responsible in the event that an outage at the 3rd party service provider results in a delay to a PayID or EFT deposit being credited to a customer's HardBlock account.

Automated Bitcoin purchase transactions, including the price the transaction was completed at, can be viewed in the Order History section on the Buy/Sell page. Under the column Type, they will be identified as Auto Buy.

Customers are able to make recurring deposits to their HardBlock account by making use of recurring payment functionality within their bank's internet banking platform or app. For this reason, HardBlock has not necessarily duplicated this existing functionality. However, HardBlock will not be held liable for any failure of recurring payment functionality occurring within a customer's bank platform.

The Recurring-Buy setting found in our DCA features allows you to set up a repeat BTC buy order based on a frequency, start date, and amount. These purchase will continue as long as there are funds available in your account to fund the purchase, or until the Recurring-Buy is toggled off. The benefit of this method is it reduces the change of a delay in funds being transferred to your account through the banking system to impact the timing of your bitcoin purchase, however the tradeoff is that you need funds sitting in your account in order for the buy to be executed.

While all efforts are made to ensure a smooth uptime for all automations, there can be scenarios where an outage of our infrastructure providers, such as server hosting services, could cause a recurring-buy to be skipped. If this occurs, the system will continue with the next recurring-buy order as per your settings. By toggling on Recurring-Buy and agreeing to these terms, you accept that HardBlock cannot be held liable for such outages leading to a transaction being skipped.

When toggled on, Recurring-Buy transactions happen at midnight ACST.

The Auto-Sell setting is the inverse of the Auto-Buy, wherein as bitcoin deposits are received into your HardBlock account, they will automatically be sold into Australian Dollars.

The full amount of any Bitcoin deposits received to a HardBlock account while Auto-Buy is enabled for that account, will be sold into Australian Dollars at the time of the receipt of the transaction.

Further, the Bitcoin sell price that an Auto-Sell transaction is completed at will be the price when the transaction is received, not when it is sent from a customer's bitcoin wallet.

Please note that HardBlock cannot control the time interval between when the transfers are sent and when they are received into our system. The time taken for a transaction to be credited by us is based on what is currently happening on the bitcoin network, the transaction method used (for example, on-chain versus lightning), and the priority of the transaction set via the fee rate (if sending on-chain), as well as other factors such as outages of software infrastructure.

HardBlock cannot be held responsible for any delays or issues resulting from third-party software and protocol forces that can impact on transaction success or timings.

Automated Bitcoin sale transactions, including the price the transaction was completed at, can be viewed in the Order History section on the Buy/Sell page. Under the column Type, they will be identified as Auto Sell.

If further clarification is required please contact us: support@hardblock.com.au