Creating a Hardblock Account

This article gives an overview of how to create a Hardblock account to start buying bitcoin today.

Note that to open an account with Hardblock, you must be based in Australia, with a valid Australian ID, and be over the age of 16.

Register an account.
- Hit the blue Get Started button on our homepage, or type your email into the field under Own Bitcoin and hit Sign up. Both buttons will take you to https://www.hardblock.com.au/register.
- Enter your email you would like to use for Hardblock, and then click Sign Up.
Verify your email.
- You will receive an email with a link to verify your email address. On the page that opens, proceed to the next step to confirm your email and then set a password.
- Ensure your password is a strong one of significant length - consider using a reputable password manager to help set and store your passwords safely.
Next, follow the steps to verify your identity. You will need the details of an official ID document handy, such as a drivers license. In some cases, you may need 2 forms if ID.

If you input your details correctly, verification should be instantaneous. In some cases, where there is an issue, the system might ask you to try again, or in some cases it may move to a 'pending' status where one of our team needs to take a look.

If you get stuck, please reach out to our support email at support@hardblock.com.au

These are the forms of ID you can use to verify your account with us:

ID Verification Steps:

Review our Privacy Policy and then click "Next"

Fill in your details - name, date of birth, and address. Please check and ensure your details are correct - if the details don't match your ID you'll use at the next step, the verification won't work.

Choose which ID option you want to use to verify. Most of the time, Driver's License is the best option.

If there is a mismatch between your inputted details and your ID, the system will ask you to try again. After too many failed retries, it will ask you to contact our support helpdesk. In some cases, you may see a 'pending' status in which case our team will take action and reach out to you if necessary.

Once successfully verified, you will get access to your Hardblock account. You can then proceed with the following steps to fund your account and start buying Bitcoin:

Verify your phone number (to make your first AUD deposit)
1. Follow the prompts to verify your phone number with the code sent to your phone by SMS.
Make a deposit of Australian dollars, any amount is fine, you can start with as little as a dollar (look for Australian Dollars > Deposit on the menu).
1. This step is to create a link between your bank account and your Hardblock account. You can deposit up to $2000 every 23 hours.
Once your deposit is received, you will receive an email notifying you. You can then login and head to Bitcoin > Buy/Sell and execute your first bitcoin purchase.
When you want to withdraw bitcoin to self-custody, or get a higher deposit limit, we require a quick verification call with you. Once your first deposit has been received you will see links to book in this call under your balance when logged in, or on the Bitcoin > Send page.
1. This call usually takes no longer than 5 minutes. On the call we ask some quick questions to verify you, and you get the chance to ask any questions about Hardblock or bitcoin in general.
2. We reserve the right to block your account for certain features based on the content of the call and/or your behaviour when using our service. See our Terms of Service here for more details.
Usually, you can start sending bitcoin four days after your first deposit of Australian dollars, as long as the verification call has been completed.
1. This process is required to ensure we comply with AUSTRAC regulations.
Your account set up is now complete. You can now withdraw Bitcoin from your Hardblock account to your self-custodial Bitcoin wallet.

If you ever have any questions, we're here to help: support@hardblock.com.au.