What is Two Factor Authentication?

What is Two Factor Authentication (2FA)

Two Factor Authentication adds an additional layer of security to logging into your account.

On any website, if someone knows your email address and is able to guess your password, they will be able to log into your account. If you use the same password across multiple websites, then any data-breach from another website could allow nefarious users to find out your commonly used passwords. 

You can see if your email has been associated with a data breach at this website: https://haveibeenpwned.com/

HardBlock recommends using a unique password for your HardBlock account.

In addition, 2FA commonly means that you must enter a code which you retrieve from your phone to log into your account, making it significantly more difficult for someone else to access your account.

However, if you lose your phone, or don't have it with you, you will be unable to log in to any account where you have set up 2FA. Keep this in mind especially if you switch to a new phone, as the 2FA is linked to the device it is set up on, not to your phone number.

Setting Up Two Factor Authentication

To set up 2FA, download one of the following apps on your phone:

Google Authenticator (iPhone & Android)

Aegis (Android)

Authy (iPhone & Android)

Setting up Google Authenticator

  1. Download Google Authenticator
  2. Open the App
  3. Log in to your HardBlock account
  4. Navigate to the 2-Factor page: https://www.hardblock.com.au/account/settings/2factor
  5. In the Google Authenticator App: Click the + icon in the bottom right corner
  6. Choose either:
    1. "Scan a QR Code": Hold your phone and scan the QR code on the screen on the 2-Factor page of the HardBlock website
    2. or " "Enter a setup key": Enter the Secret Code from the 2-Factor page of the HardBlock website into the "Your Key" field. Be sure to label the account in "Account Name" (eg HardBlock)
  7. You will now see a six digit code under HardBlock (or the name you chose). This code has a timer next it and is only valid while it shown on your phone screen.
  8. In your HardBlock account, on the 2-Factor page, enter the code from Google Authenticator into the "Enter Token" field and click "Verify Token".
  9. Next time you log in to your HardBlock code, you will need the code from the Google Authenticator app to complete the log in process.

Help

If you no longer have access to your 2FA device, see this article.

Alternatively, email us at support@hardblock.com.au

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