Privacy Policy

1. Introduction

Welcome to HardBlock. We aim to make this Policy easy to understand, so you are informed of how we use your information. You must agree to our Privacy Policy to use our Site or Service. You must be over 16 years of age to use our Site or Service. If you have not done so please read our Terms of Service. The Terms of Service and Privacy Policy are both an integral part of using our service.

2. Personally Identifying Information You Explicitly Provide

2.1. What You Provide

You are not required to submit any information when visiting our site. To open an account on our Site or Service you have to provide an email address to create your account.

To fund your account with Fiat or Australian Dollars or Non-Cryptocurrency, or to make a purchase or sale of Bitcoin on our Site, you will need to provide sufficient documents to verify your identity. This can be, but is not limited to, Passport, Drivers License, Utility Bill, Citizenship certificate. We make use of an authorised provider of the DVS system in Australia to verify Australian IDs for legitimacy.

As a part of this ID verification and in order to deliver our Services to you, you will be asked to add data to your account, such as your name, address, DOB and phone number.

You will also provide your banking details so that you can initialise AUD withdrawals from your account with us.

We are legally obligated by our Australian financial regulators to collect this information before providing you with these services.

Declining to provide this information will result in you being unable to make Fiat, Australian Dollar or Non-Cryptocurrency deposits, or make Bitcoin purchases or sales, with HardBlock.

2.2. What We Do With This Information

We do not and will not sell or transfer your personally identifying information to third parties without your consent. However as a condition of using this service you agree that we may:

• - Verify the integrity of your documents and your identity by the use of government agencies and third party document checking service providers,
• - In the event of suspected fraud, or when required by Australian law, we will provide your identity information to banking institutions, Australian regulatory or law enforcement agencies,
• - Your email address will be disclosed to our email service provider(s) for the purpose of us communicating with you.

3. Non-Identifying Information Collected

3.1. What We Collect

When you visit our site we may collect non-identifying information from you. This can be your; IP address, location, referring URL, browser, operating system, interactions with the Site and Service, cookie information, usage, data transferred and Internet Service Provider. Without additional information from third parties this information will usually not be enough to identify you.

3.2. What We Do With This Information

We don't and will not sell or transfer your information to third parties without your consent. However as a condition of using this service you agree that we may use your information for:

• Enhancing or improving our users experiences,
• Processing transactions,
• To share with our partners to track affiliate commissions, process, transactions and otherwise enhance or improve our users experiences,
• To contact you and to respond to inquiries,
• To send newsletters and emails.

4. Communication

The contact information given by you will be used to communicate with you. This might include marketing information from us marketing our service or our partner services. You agree not to file complaints of unsolicited emails from us.

5. Discontinue Communication

You can unsubscribe from direct communication with us that is not necessary for the use of our service. That is you can unsubscribe from our newsletters, direct marketing and promotional material. We will make an effort to then remove you from our lists and databases. All our non-transactional emails have an unsubscribe link in the footer of the email.

6. Cookies

We use cookies to track affiliate links, advertisements and to understand how you use our Service. A cookie is a short text file that is downloaded to your computer. A cookie is used to store small amounts of information.

We may also use clear gifs to track emails to help us understand how and when you interact with our emails.

7. Remarketing

We will use cookies to serve you ads outside of our Site, based on your usage of our Site and Service. This can be done through Third Party Vendors such as Google. This means you might see our ads on the Internet on unrelated sites.

You can opt out of our re-marketing campaign by visiting Google's Ads Settings.

8. Third Party Access

Visiting our Site and Service you enter into an agreement with us (HardBlock) to disclose your information. We do use third party individuals and organisations to help us. This includes contractors, hosts, payment providers and other service providers we might choose to use to improve and market our Service.

We may delegate our authority to collect, access and use your information. These entities will be permitted to obtain only the information needed to deliver a service. We take reasonable steps to ensure these entities are bound by confidentiality and privacy obligations to protect your personal information.

9. Third Parties Links

We may have links to Third Parties on our Site/Service/Emails. We do not control or review their Privacy Policy or issues. We are not liable for the conduct of such third parties.

This Privacy Policy as well as any other Policies only refer to the HardBlock Site and Service. We hold no responsibility for any information acquired by any Third Party site/Advertiser/Service or other entity.

10. Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. We will require appropriate security precautions and reserve the right to charge a fee for searching and providing access to your information.

11. Complaints

If you wish to make a complaint in regards to our collection of personal information regarding your use of our website or service, please contact support@hardblock.com.au.

12. Amendments

We may amend this Privacy Policy occasionally. When we amend it you must agree to the amendments as a condition of you continuing to use our Site and Service.

Last Updated: February 12, 2025