How long until my bank deposit is credited?

Deposits are credited to your account instantly when we receive them via PayID or EFT from your bank.

However, banks may place a temporary hold on your transfers to bitcoin exchanges like Hardblock. This hold can typically be 12-24 hours, but ultimately depends on your bank. In some cases, they may contact you (or wait for you to contact them) in order to verify the transaction before releasing the funds, ostensibly as part of their internal scam prevention policies.

This might happen with your first transfer, or it may only happen if you send a certain amount, or reach a cumulative threshold of funds send to exchanges.

Most of the time, once your first transfer has been cleared, subsequent transfers are usually much faster.

Note that Hardblock accounts have daily deposit limits - and if your deposit triggers the limit then your deposit will not be credited until it has been manually approved by our team, or until enough time passes so that your cumulative daily deposit limit matches your overall deposit amount.

If you think there may be a problem with a transfer - most of the time you simply just need to wait. However, in some cases you may need to contact your bank (in the case of the bank holding your transfer), or our support team, in case of a genuine problem. Simply reach out to us if you have questions.